At JULKÉ, we aim to ensure a seamless shopping experience while maintaining product quality and transparency. Please review our policy carefully before making a purchase.

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Exchange Policy

We offer exchanges to ensure the right fit and satisfaction.

• Exchanges are accepted within 15 days of delivery.
• Products must be unused, unworn, and returned in original packaging with invoice.
• All exchange requests are subject to quality inspection and approval.

Please Note:

• Exchanges are only valid for items of equal or higher value.
• Applicable delivery charges may apply.

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Refund Policy

We maintain a strict refund policy to ensure operational efficiency.

• Refunds are only applicable in the following cases:
  • Defective product received
  • Incorrect item delivered
• Requests must be made within 7 days of delivery.
• All refund requests are subject to verification and approval.

Approved refunds will be processed via the original payment method (for prepaid orders) or via bank transfer, where applicable.

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Store Credit

As an alternative to refunds, we may offer store credit in eligible cases.

• Store credit can be used for future purchases
• It is non-refundable and non-transferable
• Validity will be communicated at the time of issuance

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Sale Items

• Items purchased on sale are not eligible for exchange or refund

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Warranty Policy

JULKÉ products are covered under a limited warranty policy against manufacturing defects.

Coverage Period

• Major defects: Exchange or refund if claimed within 1 month of purchase
• Minor defects: Free repair if claimed within 12 months of purchase
• No claims will be entertained after 12 months

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Covered Under Warranty

Major material & workmanship defects include:

• Sole abrasion or cracking
• Sock/insole cracking
• Upper tearing, damage, or discoloration
• Failure of ornaments, trims, elastics, zippers, or buckles (where repair is not possible)

Minor material & workmanship defects include:

• Upper polishing inconsistencies
• Sole bonding issues
• Lace tearing or ornament removal
• Trims, rivets, eyelets damage
• Hand stitch failure
• Buckle or elastic adjustments

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Not Covered Under Warranty

The following are not considered manufacturing defects:

• Cosmetic damage (scratches, surface wear, etc.)
• Damage due to cleaning agents, polish, or third-party products
• Damage caused by misuse, accidents, fire, or external factors
• Use outside normal conditions
• Repairs done by unauthorized parties
• Normal wear and tear or aging of the product
• Sole or heel wear due to usage patterns
• Damage caused by snagging, cutting, or external force

This is a non-exhaustive list. JULKÉ reserves the right to determine whether a defect qualifies under warranty.

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Conditions

To qualify for any exchange, refund, or warranty claim:

• Product must be returned with original packaging and invoice
• Must pass quality inspection
• Must meet the defined timelines

JULKÉ reserves the right to approve or decline any request.

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