Returns & Exchange

 Full Price Items:

  • Full priced product(s) can be exchanged or refunded within 30 days of purchase - considering the products are unused and in their original packing. 
  • Refunds allowed only on Non sale items, if:
    • the product is unused with original packing and receipt is available. 
    • returned within 30 days of receiving the product.
  • All refunds will be credited to your original form of payment 

 

Sale/Discounted Items:

  • Sale items can only be exchanged within 30 days considering the exchange item is unused.
  • Items will only be exchanged up to the same amount. Any difference will be given as store credit. 

 

Exchange / Refund:

  • Any Items brought from Al-Fatah or any partner store can only be exchanged from that same location based on their exchange/refund policy using their receipt or invoice.
  • Any items brought from a JULKÉ Store(s) or Online can be exchanged from any of our JULKÉ Store(s). 

In order to return/exchange, please send an email to cs@julke.pk or call at +92-320-2958553. Dispatch address for returning the product is:

JULKÉ, Leathertex Group, 29th KM Ferozepur Road, Lahore.